Our customer service team’s contact details to assist with your inquiries. If you are experiencing a power outage or emergency, please contact Energyco.
USAGE AND SUPPLY
Overview of your usage for the billng cycle.
Pay now (overdue): Balance carried forward from the previous bill.
Current invoice: Balance from this bill.
Total due: Overdue from the previous bill plus the current bill combined.
Due date: Date payment is required.
HOW TO PAY
Payment options for your bill include paying online using your credit card, direct debit, or bank transfer.
Meter number, start and end date of the meter reading for the billing cycle, and total usage over the billing cycle.
At the end of the read total, you will see an A or E symbol, this references actual or estimated usage recorded.
An estimated usage may be used when we are unable to read your meter for reasons outside of our control such as access issues, extreme weather conditions, or other reasons. Hence, the bill can only be issued with an estimated read. However, the meter read will be adjusted to the actual read when the next actual meter reading is available.
A great tool to review your usage and understand your household utility patterns.